Security before speed
Requests are reviewed against account ownership, payment history, verification status, available balance and anti-financial-crime controls.
Return-to-source rules
Where applicable, funds may need to return to the original funding method before another route is used.
Track the status
Use plain statuses: Submitted, Under Review, More Information Required, Approved, Sent to Provider, Completed, Rejected or Cancelled.
Common questions
How long does a withdrawal take?: Show an evidence-based estimate by method and separate internal processing from provider or banking time.
Why might more information be required?: Reasons can include identity, source of funds, payment ownership, unusual activity or regulatory obligations.